The situation with the coronavirus and travel restrictions remains quite fluid and in the hands of governments around the world.
 
So we continue to be patient. We are, like you, monitoring the ever-evolving situation, prepared to secure a new date for our trip. We appreciate your continued patience as we work through this unprecedented historical moment we are all in together.
 
We remain excited for this amazing trip, and we agree with Glenn who said, "when this situation is finally behind us, we will ALL be ready for a vacation!” 



Q: When will we know the new dates for the cruise?

A: As mentioned above, Costa Cruises is supporting Glenn's request that a date not be chosen until it is a safe date to travel. Costa is actively monitoring the ever-changing situation with government and health officials, and the moment there is a clear date that can be safely locked in, they will confirm it with Glenn, and then we will immediately send that new date to you. Everyone from the cruise line to Glenn’s team to our team want more than anything to land on a date. But we all want the same thing--to select a date that is safe and final. So we join with you in patiently waiting for the current world situation to settle down.

 

Q: Do I need to do anything about my airline flights?

A: If your flights were handled by us (CruiseBuilder) as part of your Cruise Thru History package, then the answer is no. We've got it handled and will take care of changing your flights. 

 

If you purchased your own flights for this cruise, please work directly with your airline. The airlines have been flexible and understanding and most are offering future travel credit that could be used within the year.

 

Q: What should I do with my travel insurance?

A: If you purchased insurance through our AIG partnership, please apply for a voucher here: AIG Voucher Form. This helps you get a voucher to be used at a later date, even without knowing the new travel dates, yet.

 

If you purchased travel insurance on your own, please work directly with your carrier. We can provide an official statement about our trip being postponed if needed to help you defer your coverage.

 

Q: What if I've seen cancellation emails from Costa Cruises or the airlines?

A: Some may receive an email about "optional bookings being canceled" from Costa Cruises. This applies only to some shore excursions you may have reserved related to the cruise. It does NOT apply to the cruise itself. Additionally, rest assured you were not charged for these reservations, and you'll have an opportunity to make them again when the cruise is rescheduled.  

 

You may also receive some automated emails from the airlines as we are in constant communication with them. They know we are changing the trip and will be making future flights for you. But there is nothing you need to do with those emails at this point.

 

Q: What if the new dates don’t work for me?

A: We completely understand there may be some who simply cannot travel with Glenn on the new dates. When those dates are announced, we will also have other options for those who can’t make Glenn’s new dates work. We won’t have any specifics on those options until the new dates are confirmed. But you WILL have options.

 

Q: Is there anything I need to do now?

A: Nope. You don’t need to worry about anything right now. We are working on this day and night so you don’t have to. Turn all of your focus and energy to the health and well-being of your family and community. We will take care of the rescheduling of your vacation. Once we have firm dates, we will come back to you with those dates and your various options. Until then, please know we've got this!


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These cruises are to be sold and operated by Costa and packaged by Project Neptune under the Costa Seller of Travel License that is required by some states including California, Florida, Hawaii, Iowa, Nevada, and Washington.


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